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電話營銷系統(tǒng)常用的功能有哪些？
作者：admin 來源：本站 發(fā)布時間：2018-09-13 15:25:481、IVR自動語音流程功能
1, IVR automatic voice process function
客戶咨詢、購買產(chǎn)品，通過呼叫中心軟件提供的IVR語音導(dǎo)航自動找到自己需求的目的地。
Customers consult, purchase products, through the call center software IVR voice navigation to automatically find their own needs of the destination.
2、自動話務(wù)分配ACD功能
2, automatic traffic assignment ACD function
話務(wù)員話務(wù)強度不一，工作量不平均，通話順暢度的問題。
It solves the problem of different traffic intensity, uneven workload and smooth call.
3、隊列管理功能
3, queue management function
外呼隊列排隊，可以自己設(shè)定外呼隊列，外呼順序。
Queuing for outgoing queues can set up outgoing queues and outgoing calls.
4、客戶管理銷售管理
4. Customer management sales management
客戶信息記錄，客戶跟蹤階段，已成客戶，客戶行業(yè)，客戶類別，客戶金額大小，客戶歸屬管理，數(shù)據(jù)可以統(tǒng)計分析，以便得出辦法。
Customer information recording, customer tracking stage, has become a customer, customer industry, customer category, customer amount size, customer ownership management, data can be statistically analyzed, in order to arrive at the best solution.
5、外呼功能
5, outgoing function
坐席具備IP網(wǎng)絡(luò)外呼、PSTN、實體外呼，客戶隨意選擇，自己選擇適合自己的外呼方式，并且支持自動批量外呼，節(jié)省電銷人員的體力。
Seats with IP network calls, PSTN, entity calls, customers choose at will, choose their own way to call out, and support automatic bulk calls, save the physical power of sales personnel.
6、廣告投入回報分析
6, advertising input return analysis
某一時段投入的廣告，所帶來的話務(wù)量分析，通話記錄的查詢分析可以得出。
A period of investment in advertising, resulting in traffic analysis, call record query analysis can be obtained.
7、知識庫
7. Knowledge base
銷售過程中遇到的各種產(chǎn)品知識問題、價目表、活動表、政策表、功能表等等，可以在知識庫進(jìn)行管理
All kinds of product knowledge problems, price lists, activity lists, policy lists, function lists encountered in the sales process can be managed in the knowledge base.
8、來/去電彈屏功能
8. The function of incoming / exit screen.
來電系統(tǒng)自動彈屏，實時記錄客戶信息，讓客戶信息可以隨時記錄隨時找到。
Caller system automatically flip screen, real-time record customer information, so that customer information can be recorded at any time to find.
9、錄音功能
9. Recording function
通話錄音可以讓您的員工與客戶之間的糾紛變的清楚，可以聽自己的錄音，換位思考當(dāng)自己是客戶，我的話術(shù)聽起來是否不妥，可以加以改進(jìn)。
Call recording can make the disputes between your employees and customers clear, you can listen to your own recordings, transposition thinking as a customer, my speech sounds inappropriate, can be improved.
10、銷售分析
10, sales analysis
每次銷售的產(chǎn)品和營銷的客戶，都可以記錄在系統(tǒng)里面，那么當(dāng)我們需要做銷售改進(jìn)和問題分析的時候，可以導(dǎo)出數(shù)據(jù)加以分析。
Every sale of products and marketing customers can be recorded in the system, so when we need to do sales improvement and problem analysis, we can export data for analysis.
11、通話記錄和統(tǒng)計報告
11, call records and statistical reports
通話記錄和統(tǒng)計報告，讓企業(yè)老板不用在看電銷員的通話表了，因為呼叫中心系統(tǒng)直接提供他今天通話的數(shù)量和每通電話的錄音和時長，遠(yuǎn)程依舊可以管理。
Call records and statistical reports, so that business owners do not have to look at the salesman's call list, because the call center system directly provides the number of calls he calls today and the recording and length of each call, remote still manageable.
本文的精彩內(nèi)容來自: 濟(jì)南電話營銷系統(tǒng)更多的詳細(xì)內(nèi)容請點擊我們的網(wǎng)站：http://m.casaitaliadubai.com謝謝您的到來
The highlights of this article come from: Jinan Telephone Marketing System for more details please click our official website: http://m.casaitaliadubai.com Thank you for coming
